This integration enables the enrichment of contact profiles in Voyado Engage. The enrichment is based on the customer’s interactions with a product finder that is provided by Crobox. The integration allows for:
seamless syncing of user responses
creation or updating of contacts
personalization of follow-up communication.
Contact your account manager at Voyado to activate this integration with Crobox. You will need to have Incentives as part of your license model to use the feature.
You will need to contact Crobox too if you haven’t already signed with them yet sicne most of the setup is done in their tool.
Contact your Voyado AM to enable interactions and to be assigned a representative who will help you with the implementation.
2
Decide on datapoints
Define which datapoints you wish to use in Engage through the Crobox integration. This will be discussed together with Crobox and Voyado, to create a setup tailored to your needs.
3
Create API key
An Engage API key is needed for this integration. Create this yourself via Config Hub:
See how to create API keys in Config Hub
You will need to be in permissions group “Configurator” to be able to create API keys.
4
Provide client ID
Now you’ll need to send your Engage client ID to Crobox. It’s the tenantname part of the URL:
Contact Crobox if you have any questions related to the setup.
A standard webhook integration exists for any client to use. Here the interaction schema ID from your Engage environment can be set, together with the Client_id and Api_key values.Here is what the interface looks like in Crobox:
In the finder setup, you can map questions, product properties and other custom properties to the Voyado interaction schema’s fields. Your contact will be enriched with the answers given in the finder, which products were suggested (URL, images, benefits, or any other product property), and in what language the visitor was engaging.
