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When an order confirmation or shipment confirmation fails to reach a customer, you can trigger a resend without leaving the Shopware admin. The Voyado Engage app adds two action buttons to the order detail page that let you re-trigger either notification on demand.
This feature requires Voyado Engage app version 2.3.0 or higher. Both customer sync and order sync must be enabled in your integration configuration.

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Resend a notification

1

Open the order in Shopware

In the Shopware admin, go to Orders and open the order you want to act on.
2

Open the action menu

In the top-right corner of the order detail page, click the ⋯ (more actions) button.
3

Select the action

Choose one of the two options:
  • Resend Order Confirmation — re-sends the order confirmation and sets the order status in Engage to confirmed. If the order is already marked as completed in Shopware, the receipt is also re-sent to Engage.
  • Resend Shipment Confirmation — re-sends the shipment confirmation, sets the order status in Engage to shipped, and always re-sends the receipt to Engage.
Order Action Buttons 14 44 14

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What happens when you trigger an action

Voyado resolves the order and contact before sending the notification:
  • Contact — Engage checks whether the order’s customer email already exists as a contact. If it does, the contact record is updated with the latest data from the order. If it doesn’t, a new contact is created (requires customer sync to be enabled).
  • Order — Engage checks whether the order already exists.
    • If it doesn’t exist, a new order record is created with full order details before the notification is sent.
    • If it exists and is linked to a contact, the order status is updated if needed, then the notification is sent.
    • If it exists but has no linked contact, the order record is replaced and the notification is sent.
Triggering an action more than once for the same order is safe — existing records are updated rather than duplicated where possible.

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Troubleshooting

SymptomLikely cause
Action buttons are not visible on the order detail pageThe installed app version is below 2.3.0. Update the app.
Action fails with a sync errorCustomer sync or order sync is not enabled in the integration configuration.
Action fails with an address errorThe order’s shipping or billing address could not be resolved from the Shopware order data.
No response or empty resultThe shop configuration was not found. Verify the shop is correctly configured in the Voyado integration settings.
If you see an error referencing support@voyado.com, customer synchronization is not configured for this shop. Contact Voyado support to resolve this.