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When an order confirmation or shipment confirmation fails to reach a customer, you can trigger a resend without leaving the Shopware admin. The Voyado Engage app adds two action buttons to the order detail page that let you re-trigger either notification on demand.
This feature requires Voyado Engage app version 2.3.0 or higher. Both customer sync and order sync must be enabled in your integration configuration.

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Resend a notification

1

Open the order in Shopware

In the Shopware admin, go to Orders and open the order you want to act on.
2

Open the action menu

In the top-right corner of the order detail page, click the ⋯ (more actions) button.
3

Select the action

Choose one of the two options:
  • Resend Order Confirmation — re-sends the order confirmation and sets the order status in Engage to confirmed. If the order is already marked as completed in Shopware, the receipt is also re-sent to Engage.
  • Resend Shipment Confirmation — re-sends the shipment confirmation, sets the order status in Engage to shipped, and always re-sends the receipt to Engage.
Order Action Buttons 14 44 14

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What happens when you trigger an action

Voyado resolves the order and contact before sending the notification:
  • Contact — Engage checks whether the order’s customer email already exists as a contact. If it does, the contact record is updated with the latest data from the order. If it doesn’t, a new contact is created (requires customer sync to be enabled).
  • Order — Engage checks whether the order already exists.
    • If it doesn’t exist, a new order record is created with full order details before the notification is sent.
    • If it exists and is linked to a contact, the order status is updated if needed, then the notification is sent.
    • If it exists but has no linked contact, the order record is replaced and the notification is sent.
Triggering an action more than once for the same order is safe — existing records are updated rather than duplicated where possible.

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Troubleshooting

If you see an error referencing support@voyado.com, customer synchronization is not configured for this shop. Contact Voyado support to resolve this.