Voyado Customer Engagement + Shopify POS integration

Shopify is a user-friendly e-commerce platform helping small and mid-sized businesses to quickly build a modern online store. It allows merchants to design, manage and sell their products across multiple sales channels. The Shopify POS app expands Shopify’s capabilities by allowing merchants to sell almost anywhere, from brick and mortar stores to markets to pop-up shops. Voyado Customer Engagement is a multichannel marketing automation platform used by hundreds of retailers. Customer Engagement enables merchants to act on their customer data, granting the insights and campaign tools they need to create extraordinary experiences across all sales and marketing channels. This POS integration allows you to connect the Shopify POS app to Customer Engagement, giving you the power and flexibility of both platforms. You’ll first install the standard Shopify POS mobile app from the iOS store (or Play store for android), and then the Voyado Customer Engagement app in your Shopify account. With these two apps configured you are ready to access Customer Engagement features through the Shopify POS app on your handheld device, allowing you to supercharge the Shopify POS experience for your customers.

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What the integration has to offer

The Customer Engagement app for Shopify offers a range of exciting functionality, including:

• Keeping the consents (email / SMS / postal preferences) of your customers in sync between Customer Engagement and Shopify
• Enabling several types of transactional communication sent out from Customer Engagement
• Sending customer’s orders to Customer Engagement to allow segmentation and BI insights
• Using a tile in the Shopify POS app showing a customer’s vouchers, promotions, points and member level
• Assigning vouchers and promotions in Customer Engagement that can then be used in Shopify
• Redeeming of promotions and vouchers through the Shopify Customer Engagement connection
• Migrating (importing) customers and their orders into Customer Engagement from the Shopify app

The POS integration between Customer Engagement and Shopify uses the same Shopify app, called “Voyado Customer Engagement”, as the basic e-com integration. The POS integration just requires a few extra settings in that app (along with the mobile Shopify app). So when configuring the POS integration, you’ll either be:

• Adding some extra configuration to an already functioning Voyado Customer Engagement app in Shopify
• Configuring both the e-com integration and the POS integration at the same time

In either case, you’ll need to consult the docs for the basic e-com integration before or during the POS integration.

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More information

Find the full developer documentation foe Customer Engagement here: Here are Shopify’s docs for the Shopify POS app:

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Release notes

This POS integration is a part of larger integration of Voyado Customer Engagement with Shopify. The combined release notes for both can be found here: