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To enable the use of promotions (discounts) and vouchers in your Shopify POS app, the setup on the Shopify side has to be complete. During that setup you’ll need to have selected the options below. The first enables promotions, and the second enables vouchers:
Enabling promotions and vouchers

Enabling promotions and vouchers

You can now view a customer’s loyalty information in the Shopify POS app. To do this, add a customer to the cart. When you then select the “Manage Voyado discounts” tile, and assuming you have enabled both promotions and vouchers during the setup in Shopify, you’ll see two tabs: Personal discounts: Here you can see any discounts (promotions) that are available for that customer. Manage Voyado discounts Reward vouchers: Here are listed the vouchers available for that customer. Manage Voyado discounts

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Creating Personal discounts

A Personal discount is created in Customer Engagement as a multichannel promotion.
1

Create promotion

Under the “Promotions” side-menu in Customer Engagement, select “New Promotion” and then “Multichannel promotion”.
2

Pick type of promotion

Now choose either “Monetary discount” or “Discount in Percent” as the value type.
Enabling promotions and vouchers

Enabling promotions and vouchers

Don’t pick “External promotion code” for a promotion that you intend to be used in the Shopify POS.
3

Assign promotion

Now assign this promotion to your customers. When a customer with this promotion assigned is identified in the Shopify POS app, selecting the “Manage Voyado discounts” tile will generate the appropriate discount based on the promotion you just created in Customer Engagement, in the local currency. This discount can now be added to a purchase during checkout in the POS app.Manage Voyado discounts
4

Redeem promotion

Once the order is placed, the promotion will be redeemed in Customer Engagement.Manage Voyado discounts

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Creating Reward vouchers

In Customer Engagement, a contact’s reward points can be converted to a loyalty voucher / reward voucher, which is an amount of money that can then be used for purchases. This is done under Promotions > New Promotion > Reward voucher. To learn how to convert points to vouchers, see here:

Read about creating reward vouchers

Any vouchers from Customer Engagement will be created as discounts in the Shopify POS app, in the local currency, when a customer is identified there. Apply the voucher by selecting it once the customer has an item in their cart. Applying a voucher Once the order is placed, the voucher will be redeemed in Customer Engagement. Redeeming the voucher