Skip to main content

Documentation Index

Fetch the complete documentation index at: https://partner-integrations.voyado.com/llms.txt

Use this file to discover all available pages before exploring further.

BigCommerce is an e-commerce platform for retailers, providing online store creation, search engine optimization, hosting, and marketing and security for small to Enterprise-sized businesses.
The Engage app for BigCommerce is currently in BETA. This means that updates and enhancements could happen at any time until the full release. Voyado encourages you to check for updates regularly. While we have conducted rigorous testing, features in beta could contain issues or bugs. Be prepared for occasional disruptions, and report any issues to help us at Voyado to refine the app.
ALT text

​
Functionality

The Engage app for BigCommerce offers a range of functionality, including:
  • Keeping customers in sync from BigCommerce to Engage (one-way sync) using multi-market support.
  • Enabling several types of transactional communication sent out from Engage.
  • Sending customer’s orders to Engage to allow segmentation and BI insights.
  • Using widgets in BigCommerce Stencil to show a customer’s active vouchers, promotions, current point balance and member level.
  • Assigning vouchers and promotions in Engage that can then be used in BigCommerce.
  • Redeeming of promotions and vouchers through the BigCommerce-Engage connection.
  • Soft identification (also called Soft ID), allowing a customer to be identified in a BigCommerce channel when they arrive there via a personalized link, for example from an Engage send-out.
  • Setting up abandoned cart actions in Engage to reduce lost sales.
  • Keeping track of a customer’s products of interest (those items the customer viewed most often).
  • Migrating (importing) customers and their orders into Engage from the BigCommerce app.
Some functions, such as tracking, will not work if you plan to run BigCommerce headless, since they require the BigCommerce frontend. Check with your Voyado account manager about this.