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Documentation Index

Fetch the complete documentation index at: https://partner-integrations.voyado.com/llms.txt

Use this file to discover all available pages before exploring further.

Follow these steps to integrate your Engage account with your BigCommerce store using the Voyado app for BigCommerce.

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Setting up the app

1

Go to BigCommerce admin

Log into BigCommerce admin and access your BigCommerce admin panel.
2

Install the Voyado App

  • Navigate to Apps > App Marketplace
  • In the App Marketplace, search for “Voyado”
  • Select the Voyado app and click on Get this app
  • Once added, click on Install
  • Once installed, click in Launch
3

Activate and configure the extension

  • Go to Apps > Voyado
  • Copy the Store ID and securely send it to your Voyado team
  • The team will notify you when the app is configured.

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Mapping sales channels to stores

Track where customers register and ship their orders by mapping Engage stores to shipping countries in BigCommerce. The mapped data can be used as filters for automation and segmentation. An Engage Store is an entity that can be linked to both a customer and an order, allowing for more detailed segmentation within an Engage Environment. It supports mapping by country or location, including physical stores.
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Show me more about Engage stores

To map your Engage stores to storefront channels, follow the steps below:
1

Log into your BigCommerce store

2

Navigate to Apps > Voyado

3

Select your Storefront Channel

4

Under Store and Country Mapping

  • Map a specific country to a specific Engage Store using Add New Option
  • Choose which Engage store is to be used as default for any country that has not been mapped
5

Repeat steps

Repeat the previous step above for all countries you wish to map.
BigCommerce does not validate phone numbers in the same way as Voyado Engage. To ensure compatibility, you must add validation to all phone number fields in customer registration forms. We recommend using the Google libphonenumber library for accurate validation.