Required products and access
- An active Voyado Customer Engagement licence with the BigCommerce connector enabled
- Access to the BigCommerce admin panel with Store-level API accounts permissions
- A product feed connected to Customer Engagement for each market locale (for example,
sv-SE) - Customer Engagement email templates configured for abandoned cart automations
Customer responsibilities
- Provide BigCommerce API credentials with sufficient permissions to read and/or write customers, orders, and products.
- Ensure the storefront JavaScript snippet is installed if cart tracking or product tracking is required.
Before you continue
Verify that:- The BigCommerce store hash and API authentication token are available.
- The Customer Engagement tenant domain and API key are available.
- The BigCommerce connector is configures and reachable from BigCommerce’s webhook delivery infrastructure. Please advice with your Voyado team.