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The Adobe Commerce (Magento 2) extension for Engage allows Adobe Commerce clients to leverage Engage as their customer experience platform, enabling a more personalized experience for their end-users. As a user of this extension, you can even adapt it to personalize your customer’s journey beyond what is shown here with the help of your development team or agency. This Voyado Engage extension has been developed to work with a default Adobe Commerce (Magento 2) installation. If your implementation has had custom development, Voyado can’t guarantee that the extension will work as intended, nor will Voyado be able to support you technically if any issues arise because of this.

Prerequisites

Here are the versions you’ll need to run a specific version of Adobe Commerce: If you are running voyado/magento2 8.1.0 and want back-in-stock functionality, you need to upgrade directly to 10.x, skipping version 9 entirely.

Voyado Engage

You’ll need an active Voyado Engage license, plus an API key to access the Engage API from Adobe Commerce.

Adobe Commerce

You’ll need an active license for Adobe Commerce 2.4.6 or higher. Earlier versions (2.4.4 and 2.4.5) may still be supported and functional, but we can’t guarantee full compatibility. If the extension does not work as expected on those versions, the merchant will need to apply their own patches to ensure functionality.

RabbitMQ

Click here to see the supported versions.

Extension and SDK

You’ll need an agreement with Voyado giving you the right to use the Magento Extension and SDK. When that is in place, you will receive access to download the extension and the SDK.

Integration overview

Here’s an overview of what the integration offers:
  • Synchronize customers, invoices and credit memos across stores to one or several Voyado Engage environments.
  • Enable a two-way synchronization to update customer data in Adobe Commerce upon login.
  • Send order notifications through Voyado Engage to streamline and personalize your send-outs and improve your deliverability.
  • Assign and target personal coupon codes in Adobe Commerce with Engage’s segmenting tool.
  • Convert reward points into vouchers in Voyado Engage and enable them in your store as a personal coupon code.
  • Use shopping behavior and product views onsite to target your communication and offer products your customer likes or is most likely to buy next.
  • Leverage onsite behavior to act upon cart and browse abandonment and send a friendly reminder to your customers.

Release notes