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To connect your Facebook Lead Ads to Voyado Engage, your Facebook user account and associated assets need specific permissions.
Without the right access, Voyado won’t be able to sync lead data from your ads to your Engage account.
Follow these steps to configure the needed permissions.

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1. Facebook page admin access

You must be an admin of the Facebook Page running the lead ad, since lead forms are tied to the Page.
  • Go to Facebook Page settings and then Page Roles
  • Ensure your role is set to Admin (and not just Editor or Moderator)

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2. Ad account access

To create or manage Lead Ads, your user must also have access to the Facebook Ad Account running the campaigns.
  • Visit Business Manager Settings
  • Under Ad Accounts, confirm that you have either Admin access (to create/manage ads and forms) or Advertiser access (to use existing assets)

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3. CRM access via Business Integration

When connecting Facebook to Engage, Facebook prompts you to grant permissions through a Business Integration prompt. These must be accepted for syncing to work. Required permissions include:
  • Manage your Pages
  • Read lead data from your forms
  • Access to Ad Accounts and connected assets
  • Read business asset groups
Ensure you don’t deselect any checkboxes during setup, or syncing might fail.

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4. Leads access in Facebook Business Settings

Facebook also requires that your user is explicitly granted Leads Access even with Page Admin rights.
  1. Go to Business Settings
  2. Click on Integrations → Leads Access
  3. Select your Page and confirm your user has access
  4. If not, click Assign People and select your user
If this step is skipped, Engage will not receive leads, even if everything else is correctly configured.

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5. Engage specific requirements

To complete the integration in Voyado Engage:
  • You must have configured the integration to Engage in the correct way
  • Your Facebook Business Account must be connected via the Meta Lead Ads app in Engage
  • You must authorize the Facebook connection using your login

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6. Other troubleshooting tips

  • Are no leads coming through?
    • Recheck Leads Access in Facebook Business Manager
    • Reauthorize your Facebook connection in Engage
    • Ensure the lead form is attached to the correct Page
  • Are your leads missing data?
    • Review the form fields in Facebook and confirm they are correctly mapped in Engage
If you’re unsure about your permissions or need more help setting up the integration, contact your Voyado Account Manager or reach out to Voyado’s support team.