This article covers the flow for the Vipps Login product.
The minimum age to use Vipps is 15, but it is possible that in your Engage configuration a higher minimum age has been set. In this case, be aware that data coming in from Vipps won’t be saved in Engage.
1
Signup
To be able to use Vipps with Engage, the customer first need to sign up.This is done through what is technically known as a CIBA (Client Initiated Backchannel Authentication) and this process starts when the customer displays the identifying QR-code on the Vipps app on their phone in-store.
The QR code
2
Create contact
Once the QR-code is scanned by the POS, the customer’s mobile number is fetched and displayed. The customer will then be created as a contact in Engage through the integration between the POS and Engage.
Vipps will never create the customer in Engage; that is done by the POS.
3
Onboarding automation
Once the customer is created in Engage, a custom activity will trigger the onboarding flow that’s been set up in Engage’s automation tool:
New contact registered automation
4
App push
Engage then triggers an app push to Vipps to ask the customer to share data with the merchant:
The app push
Information shared
5
Give consent
If the customer proceeds, they choose which consents (if any) they want to give.
Consents request
This customer has accepted to be contacted by email:
Giving email consent
6
Consents are synced
When the customer selects “Continue” their consents and data are synced to Engage:
Information shared
This following video showing the connection between Vipps and Engage:
