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The back-in-stock feature enables customers to receive alerts when out-of-stock products are restocked. This guide explains how to integrate this between Shopify and Voyado Engage. Before setting up the back-in-stock functionality, ensure the following:
  • A connected product feed is set up in the Engage environment
  • The back-in-stock module is enabled in Engage
  • A back-in-stock email template is available in Engage
  • All products (including out-of-stock items) are present in the product feed
If a product is not in the feed, no notification can be sent for it.
Here are the steps in setting up and testing the back-in-stock integration.

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Enable inventory sync

To do this:
1

Open the app

Open the Voyado Engage app in Shopify
2

Go to settings

Navigate to the app settings
3

Inventory Sync

Locate the Inventory Sync toggle and enable it.
4

Check syncing

Ensure inventory levels sync correctly from Shopify locations that fulfill online orders.

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Add back-in-stock theme block

To ad the back-in-stock theme block:
1

Shopify admin

In Shopify Admin, go to Online Store Themes
2

Theme Editor

Click Customize to open the Theme Editor.
3

Product Templates

Select Product Templates and find the Default product page template.
4

Back-in-stock block

Add the Back-in-Stock theme block to your template.
5

Customize form

Customize the form if needed.
6

Save

Save the changes.

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Configure subscription form

For the subscription form to appear on the product page:
  • Ensure that Track quantity is enabled in Shopify Admin
  • Ensure that Continue selling when out of stock is NOT checked

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Automate notifications in Engage

1

Create automation

  • In Engage, navigate to Automations
  • Create a new automation using the Back-in-Stock trigger
2

Configure automation

  • Set up the automation to send email or SMS when a product is restocked
3

Activate automation

  • Save and activate the automation

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Back-in-stock for Shopify headless

If you are using a Shopify headless setup, you will need to implement the subscription form manually using Voyado’s API. The API allows customers to register their interest in out-of-stock products without using Shopify’s built-in theme editor. See more here:
https://mintcdn.com/voyado-partners/0IxEIB2Y6a--gNYY/icons/partner-integrations-link.png?fit=max&auto=format&n=0IxEIB2Y6a--gNYY&q=85&s=f3f7d94d9be6a06ca87acc84e4d5c032

See Shopify back-in-stock headless

Implement back-in-stock headless like this:
  1. Use the API to collect customer information and product details
  2. Ensure that product IDs match those in Engage
  3. Send the subscription request to the Engage back-in-Stock API endpoint
  4. Handle customer confirmation and manage subscription preferences programmatically
  5. Test the integration to ensure customers receive notifications when products are restocked

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Testing and troubleshooting

Test the feature by marking a product as out of stock, subscribing to notifications, and then restocking it to ensure an email/SMS is received. If notifications are not being sent, check:
  • The product feed includes the item
  • The email template is correctly set up
  • The automation is active in Engage