Task monitoring overview

In the Task Monitoring Overview you can see the data being sent between Voyado Engage and the Shopify app. You also have some tools at your disposal to warn you if data is not being sent when you expect it to be.

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Alert settings

In this section in the app you are able to specify a span of time inside a certain time window. If no orders are received inside that time, it might be that something has gone wrong in the data or the connection, and a warning is then sent out the emails that have been subscribed to it. Outside of the specified check window, no alert will be raised. This is how the service is configured in the app: Order silence period: If this amount of time passes and no orders are successfully synced between the app and Engage, the system raises an alert. This is an indication that something has gone wrong. Scheduled order silence check window: Here you can specify the daily time window during which order silences will trigger an alert. This is useful if, for example, you know that you never get any orders during the night, and that monitioring is not needed then. Error rate threshold: The percentage of errors out of the total that will trigger an alert. Alert notification addresses: Here you input the additional email addresses you want to receive any alerts. The email address connected to your Shopify store will always receive these alerts.

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Example with several stores

In this example the user has connected several stores to their Engage account: The user should now configure the alert settings for these differently as shown here:

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Task monitoring

You can access the task monitoring service under Task overview in the left-hand menu in your Shopify store, under the settings for your Voyado Engage app. The task monitoring service page itself looks like this:

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Summary section

In the top sections you can see basic stats for “Contact sync”, “Order sync” and “All tasks”. The stats displayed here will always be based on all the available data. They will not be dynamically updated based on whatever filters you add in the following “Task listing” section.

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Task listing section

In the second section, “Task listing”, you can see an expanded view of the tasks (all transfers of data) sent between your Voyado Engage app for Shopify and your Engage environment. This interface allows an individual task to be selected to view all properties about it, excluding the associated task data. The listing presents a summary of a task’s properties:

• Task ID (unique for each task)
• Task State (Success, Error, Pending)
• Task type
• Shopify Entity ID
• Created at
• Duration (ms)

The “Sort” button (the double arrows) allows you to sort tasks, ascending or descending, by:

• Created at
• Started at
• Completed at

The “Search and filter” button beside the Sort button opens up a search field where you can search by:

• Task ID
• Shopify Entity ID
• Voyado Engage Entity ID

The “Add Filter” button allows you to filter your tasks by:

• Task type (See Task Translations)
• Task state (Success, Error, Pending)
• Created at (UTC Timezone)

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Viewing a task

By clicking on the ID, you can open up a task and see it in more detail, including the exact data that was sent.

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All task types

Below are the different types of tasks that can turn up in the task listing.

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Data import tasks

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Customer sync tasks

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Order sync tasks

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Refund sync tasks

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Settings tasks